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Administration and Customer Service Officer

16/06/2026
30/06/2026
$85,195.00 - $85,195.00
Permanent - Full Time
Derby
Administration

Shire of Derby/West Kimberley encompasses the towns of Derby, Fitzroy Crossing, Camballin, and 54 Aboriginal Communities throughout the region. Living in Derby and Fitzroy Crossing offers a relaxed and vibrant lifestyle, with a wide range of leisure activities such as exceptional fishing, boating, sightseeing, community events, and sports. The locals are known for their warm and welcoming nature, making it easy to feel at home.

This region is also home to breathtaking and untouched wilderness areas, including the iconic Buccaneer Archipelago, Gibb River Road, Fitzroy River, and Geikie Gorge. If you’re eager to experience the beauty of the wet season and immerse yourself in the rich Indigenous culture, this is the perfect opportunity.

At the Shire, we value the unique backgrounds, experiences, and contributions that each person brings to our community. We encourage and celebrate diversity, welcoming applications from Aboriginal people, those identifying as LGBTQIA+, women, individuals of all ages, people with disabilities, and culturally and linguistically diverse individuals. Our aim is to create a workforce that reflects the community in which we live.

Benefits of Working in the Shire:

  • Work-Life Balance: Enjoy a relaxed lifestyle with access to nature and outdoor activities, allowing for a fulfilling work-life balance.
  • Cultural Enrichment: Gain a deeper understanding of Aboriginal culture by working closely with local communities and participating in cultural events.
  • Natural Beauty: Be surrounded by stunning landscapes and explore some of Australia's most pristine wilderness areas during your time off.
  • Community Spirit: Join a close-knit, welcoming community where you can form lasting friendships and feel a strong sense of belonging.
  • Personal Growth: Experience living and working in a unique environment that fosters both personal and professional development.
  • 5 Weeks Annual Leave: Benefit from an extended leave package, giving you more time to relax and recharge.
  • Up to 7% Council-Matching Super Contributions: Boost your retirement savings with generous employer contributions.
  • Novated Leasing: Enjoy the convenience and tax advantages of novated leasing for your vehicle.
  • Employee Assistance Program (EAP): Access professional support for your mental health and well-being.
  • Free Pool Entry: Enjoy free access to the local pool following your probation period, encouraging an active lifestyle.

If you're ready to embark on a rewarding adventure in one of Australia’s most beautiful and culturally rich regions, apply now!

Job Description

We are seeking a motivated and customer focused Administration and Customer Service Officer to support Shire service delivery across Tourism, Library, Pool, Facilities and Administration.

This is a varied, front facing role where you will be a key point of contact for the community while providing high quality administrative support. You’ll thrive if you enjoy variety, take pride in accuracy, and value delivering professional, friendly service every day

About the Role:
You will play a key role in delivering quality administrative services, handling documents, supporting meetings, and assisting both staff and the public with courteous and efficient service. This position requires flexibility, attention to detail, and a dedication to continuous improvement in our administration processes.

What You'll Be Doing:

  • Providing administrative support including document management and correspondence
  • Respond to enquiries and direct requests across a range of Shire services
  • Provide professional front of house and phone based customer service
  • Assisting with scheduling, travel arrangements, and event coordination
  • Maintaining accurate records in compliance with local government standards

Why Work With Us?
Based in Derby, we offer a competitive salary package of $80,195 (Including allowances), five weeks annual leave, salary packaging options and the opportunity to work flexibly, including a 4 day work week by agreement.

You’ll be part of a supportive, values driven team with a strong focus on community, professional development and career progression, and you’ll have the chance to make a genuine impact in a regional setting.

To Apply

To apply submit a cover letter of no more than two (2) pages, addressing the selection criteria (listed below) and a current resume with two relevant professional references through the Shire of Derby/West Kimberley career portal https://www.sdwk.wa.gov.au/work-with-us/working-at-the-shire.aspx

POSITION DESCRIPTION: Administration and Customer Service Officer (alternatively email recruitment@sdwk.wa.gov.au for a copy)

Desired Skills and Experience

Essential:

  1. Experience in administration or office support roles.
  2. Experience handling confidential information, with high standards of integrity and discretion.
  3. Good written and verbal communication skills; able to work effectively as part of a team.
  4. Competence in Microsoft Office.
  5. Strong organisational and time management skills, with ability to adapt to changing tasks or priorities as required.
  6. Current “C” Class Driver’s Licence.

Desirable:

  1. Knowledge of local government procedures and statutory requirements.
  2. Experience or training in a customer service or administrative field.
  3. Business Administration Certificate II or similar level of experience.
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